AI Chat for Plumbing Websites With Your Shop's Answers
Our AI chat for plumbing websites adds a chat option to your own site using your receptionist's business knowledge and rules. Hear those answers in the browser demo, then request a free trial to prepare website chat; we email your sign-in link when ready.
Answer website questions using your plumbing policies
The website chat add-on gives visitors a way to ask about your business on your own site. It uses the same knowledge and rules as your AI receptionist.
- Service questionsExplain the plumbing work your shop offers using the information you provide.
- Coverage answersUse your stated service area when visitors ask whether you work near them.
- Consistent policiesApply the same hours and price instructions used by your phone receptionist.
Keep reading
A website visitor may want to know whether you handle tankless installations or serve their neighborhood before making a call. The chat add-on answers from the business knowledge you supply, including your services, coverage and hours. It gives visitors a place to ask those questions while looking at your site.
You do not need a separate set of business policies for chat. Your receptionist and website chat use the same knowledge and rules. That shared foundation matters when your shop has a specific estimate process or does not quote drain cleaning prices before assessing the job.
From a visitor's question to your business's answer
Chat answers a visitor's question from your shop's information. If the visitor then calls your business and the call forwards to the receptionist, your phone intake rules apply.
- Visitor questionLet someone ask about your plumbing services while they are on your site.
- Policy answerRespond using the service information and pricing instructions your business has supplied.
- Phone intakeHandle a forwarded business call through your receptionist's intake and urgent-call rules.
Keep reading
Suppose a visitor types a question about the cost of fixing a drain clog. If your policy is to assess the job before quoting, chat should explain that policy using the same rules as your receptionist. It does not need an invented price to give a useful answer.
If that person calls your business afterward, the phone conversation begins with the virtual-assistant and recording notices. Your receptionist asks intake questions and handles the call according to your setup. For the phone booking option, see how appointment intake works.
Teach chat the services and boundaries of your shop
Your onboarding answers and website content supply the knowledge behind chat. Give the AI your services, exclusions, coverage, business hours and price policy, then update settings when those details change.
- Services and exclusionsTell the AI which plumbing work you accept and which jobs you decline.
- Local coverageSupply the service area your business wants visitors to hear about.
- Policy updatesChange your receptionist's settings by describing the new business instructions in plain words.
Keep reading
Use the onboarding chat to explain your business in practical terms. List the services you offer, the areas you cover and the questions you want answered according to a particular policy. Your website also supplies business information, so point the AI to content that reflects your current work.
The add-on uses that same knowledge on your own site. If you change your hours or decide to stop offering a service, update the AI's settings in plain words. Review the information you supplied so phone and chat answers are based on the business you operate today.
Chat follows your rules without inventing a repair answer
Website chat is an add-on using your business knowledge, not a source of repair instructions. Your rules should make service limits, price policies and hazardous-situation responses clear.
- Price boundariesExplain your quote policy rather than inventing a repair price for the visitor.
- Safe responsesUse safety rules for hazardous situations and leave repair instructions out.
- Business scopeKeep answers grounded in the services, area and policies your shop supplied.
Keep reading
A visitor describing a gas smell or flooding near electricity needs the safety response: get everyone out and call 911 or the utility from outside; then the receptionist alerts you. Chat follows the same knowledge and rules as the receptionist. Water shut-off guidance must include "if it is safe to do so," and repair instructions are outside its role.
The chat option is also an add-on to the service. Direct field-service software connections are not live at launch. For a clear view of the current software boundary, read what your office can use today when planning how to handle customer information.
Try the business answers in the browser demo
Use the receptionist demo to hear how the AI answers plumbing questions from a fictional business's policies. Bring your own service and pricing instructions to onboarding when you start.
- Ask about estimatesTry the tankless installation estimate scenario with the fictional demo business.
- Test pricing wordingAsk for a drain clog quote and listen to the no-quote policy.
- Prepare shared knowledgeWrite down the business answers you want both phone and website chat to use.
Keep reading
The fictional plumbing business demo lets you assess policy answers without signing up. Ask about a drain clog quote or an after-hours fee, then listen for the business's supplied rule. Use the voice conversation to judge the answers you want your own business knowledge to support.
Next, request a free trial for your site; we email your sign-in link when the trial is ready so you can complete the onboarding chat. Supply your services, exclusions, area and pricing approach. Website chat is an optional add-on for your own site, using those same instructions. Prepare that shared information before deciding how visitors should hear about your shop.
Common questions
How does AI chat for a plumbing website work?
Our website chat add-on uses the same business knowledge and rules as your receptionist to answer questions on your own site. You supply services, service area, hours and policies during onboarding. Those details give chat a basis for responding to visitors who ask about your shop.
Does website chat come with the receptionist plan?
Website chat is an optional add-on for your own site. Its knowledge and rules are shared with your receptionist, so prepare your services, exclusions and policy answers during onboarding. Hear the AI handle fictional plumbing questions in the browser demo, then request a free trial; we email your sign-in link when ready.
Can chat quote a drain cleaning price?
Chat uses the price policy you set for your business. If you assess a drain clog before quoting, supply that instruction so visitors hear your process. The AI should explain the policy you provided rather than invent a price or promise a repair outcome.
How do I change the business information chat uses?
You can change the AI's settings by telling it what to update in plain words. Because chat uses the same knowledge and rules as your receptionist, keep that shared information current. Include changes to your services, service area, hours or approach to estimates when they happen.
Can I try the AI before adding chat to my website?
You can use the browser receptionist demo without signing up. Try a fictional tankless estimate or drain clog quote request to assess the business answers. After that, request a free trial; we email your sign-in link when ready so you can supply your shop's information during onboarding, with website chat available as an add-on.
Hear the answers your website chat can draw on
Try the receptionist demo with a plumbing question, then request a free trial to teach the AI the business rules your website chat will share; we email your sign-in link when ready.
Try the burst-pipe call Try it free
Free trial: 14 days, up to 100 minutes (on request)